Support Center

Snake On Duty
Support

Have a question, found a bug, or have a suggestion? This is the right place. We typically reply to emails within 2 business days.

Available on iOS
By Onurion
info@onurion.com
❤️ Hearts regenerate over time
🪙 Earn gold by completing levels
🐍 Unlock snake skins in the shop
📵 No account required

Frequently Asked Questions

Snake On Duty does not use an account or a server — your progress, gold, and unlocked skins are stored only on your device. If you delete the app or switch to a new device, this data cannot be recovered. We recommend keeping the app installed to preserve your save data.
Starting a level costs one heart. Hearts regenerate automatically over time. If you run out, you can watch a rewarded ad to keep playing right away instead of waiting.
You earn gold by completing levels. Gold can be spent in the in-game shop to unlock new snake skins.
You can withdraw ad tracking permission at any time from iOS Settings → Privacy & Security → Tracking. Ads will continue to be shown, but they will no longer be personalized based on tracking data. See our Privacy Policy for details.
First, try restarting the app. If that doesn't help, make sure your iPhone is running the latest available iOS version and try again. If the problem continues, please email us at info@onurion.com — see the Contact section below for what to include.
We'd love to hear it. Please email us at info@onurion.com with the details — bug reports and level ideas both help us improve the game.

Still need help?

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

Email Support info@onurion.com Please include your device model, iOS version, game version, and a screenshot if possible
We typically respond within 2 business days. We read every message.