Support Center

Snake On Duty
Support

Have a question, found a bug, or have a suggestion? This is the right place. We typically reply to emails within 2 business days.

Available on iOS

By Onurion

info@onurion.com

FAQ

Frequently Asked Questions

Your progress is stored on your device first, and the game also keeps a backup in the cloud. If you've linked a Google or Apple account, that backup lets you restore your progress on a new device. If you haven't linked an account and you delete the app, progress is usually recovered on iOS, but this is not guaranteed on Android.

Starting a level costs one heart. Hearts regenerate automatically over time.

You earn gold by completing levels. Gold can be spent in the in-game shop to unlock new snake skins.

First, try restarting the app. If that doesn't help, make sure your iPhone is running the latest available iOS version and try again. If the problem continues, please email us at info@onurion.com — see the Contact section below for what to include.

We'd love to hear it. Please email us at info@onurion.com with the details — bug reports and level ideas both help us improve the game.

Data Deletion

Account & Data Deletion

Snake On Duty can store a backup of your progress in the cloud so you don't lose it if you change devices. This backup is tied to an account that the game creates for you automatically.

How to delete it, in the app Open Settings (gear icon, top right) → Account → Delete account. This is the fastest way and takes effect immediately.

What gets deleted

Your account and its identifier
Your cloud save (progress, currency, unlocked items)

These are removed permanently and cannot be restored.

What is NOT deleted

The progress stored on your device. You can keep playing where you left off. If you also want to remove that, delete the app from your device.

If you can no longer open the app Email info@onurion.com with the subject "Delete my account". If you linked a Google or Apple account, send the request from that same email address so we can identify your data. If you never linked an account, we unfortunately cannot identify your record — it is not connected to any name or email address — but it also contains nothing that identifies you.

We complete deletion requests within 30 days.

Contact

Still need help?

Can't find what you're looking for? Send us a message and we'll get back to you as soon as possible.

Email Support info@onurion.com Please include your device model, iOS version, game version, and a screenshot if possible